Terms & Conditions

Please read these terms before you book a trip, a car with a driver, an airport transfer or a visa service with Vita Tours Indonesia.

Last updated: October 2026

1. Booking and confirmation

A tour package or trip booking is confirmed only after we send you a written quote and you have paid the down payment stated in it.
A car rental with a driver is confirmed when we agree the date, time and pick-up place with you on WhatsApp. No down payment is needed, except for a Hiace, a luxury car, or when you book more than one vehicle.
Prices on the website are in Indonesian rupiah (Rp). Dollar amounts on the website are a guide only.
Please give us correct names, dates, passport details and contact information. We are not responsible for problems caused by wrong information.

A down payment applies to tour packages and similar services only. The amount and the due date of the balance are stated in your quote.
Car rental with a driver has no down payment, except for a Hiace, a luxury car, or when you book more than one vehicle. In those cases the down payment is stated in your quote. Otherwise you pay the driver when the driver picks you up.
Online payments are made through PayPal in US dollars (USD), not in rupiah. The USD amount is converted from the rupiah price and shown on the payment request before you pay, so it can differ from the dollar amounts on the website. PayPal fees are paid by the guest.
If the balance of a tour package is not paid by the due date, we may cancel the booking.

Tell us on WhatsApp as early as you can if you want to change dates or cancel.
Changes depend on availability. A price difference may apply.
Refunds on cancellation depend on how close to the start date you cancel and on what we have already paid to hotels, drivers and ticket providers. We tell you the exact amount in writing.
Visa service fees are not refundable once the application has been submitted.

We may change the route, the order of activities or the vehicle because of weather, road conditions, volcano or sea safety, closures or other things outside our control.
If we have to cancel a trip, we offer new dates or a refund of what you have paid for the cancelled part.

Your quote lists what is included and what is not. Anything not listed, such as entrance tickets, meals, personal expenses, tips, flights and travel insurance, is paid by the guest.
For car rental with a driver, the number of hours, the area and the extra charges (overtime, fuel outside the agreed area, parking, tolls) are stated in the quote.

Please follow the instructions of your driver and guide, especially at the sea, on volcano hikes and in nature parks.
Some activities have age, health or fitness limits. Tell us about any medical condition before you book.
We recommend travel insurance. We are not responsible for loss, theft, injury or delays caused by things outside our control, or by a guest not following safety instructions.

The visa decision is made by the Indonesian immigration authority. We help with the application but cannot promise approval or processing time.
You are responsible for the documents you give us being true and valid.